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Collection Supervisor

ProCollect's Collection Supervisors are self starting salaried collectors who have a strong desire to earn additional money. We provide a competitive salary and benefits package that includes medical, dental and vision coverage. We are actively seeking individuals who are energetic team players with a firm manner of communication and a positive mental attitude. If this describes you, this is the opportunity you should pursue!

JOB RESPONSIBILITIES:

As a Collection Supervisor with ProCollect, you will carefully adhere to policies, procedures, and laws related to consumer collections.

Additional responsibilities of the Collections Supervisor include:

• Working past due accounts via phone
• Handling escalated calls
• Maintaining accurate collection notes on past due accounts
• Providing general supervision and training of a collection floor
• Operating a collections database in a Windows-based operating system
• Communicating professionally with consumers and team members
• Coordinating supervisor duties
• Evaluating and monitoring employees performance
• Assisting with interviews
• Implementing company policies and procedures
• All other duties as assigned

JOB REQUIREMENTS:

As a Collections Supervisor with ProCollect, you must possess excellent negotiation, telephone communication skills, and an inner drive to succeed.

Additional requirements for the Collections Supervisor include:

• Ability to thrive in a fast-paced quota-driven work environment
• Available to work a rotating shift for collection floor coverage
• Collection floor hours are as follows:
• Monday - Thursday: 8:00am - 8:00pm
• Friday: 8:00am - 6:00pm
• Saturday: 8:00am - 3:00pm
• Strong verbal and written communication skills to include phone etiquette in a professional collection environment
• Goal oriented
• Must meet daily, weekly, and monthly goals
• Must be punctual and dependable

Required Experience:

• Debt Collections: 3 years Minimum of verifiable Collections experience.

Required Education:

• High school or equivalent